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Terms and Conditions

Article 1 - Object

The present general conditions define the rights and obligations of the parties within the framework of the reservation of stays in guest rooms to the Manoir de la Baldette, either on the same premises or in case of remote reservation by telephone, on the www.labaldette.com website or our elloha.com remote booking platform. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted the present general conditions of sale and the conditions of sale of the reserved rate available on our booking platform. These general conditions of sale apply to all bookings made on the spot or concluded by telephone or internet via our booking platform.

Article 2 - Length of stay

The signatory customer of this contract concluded for a definite period shall in no circumstances be entitled to any right to remain in the premises beyond that date.

Article 3 - Booking and Conclusion of the contract

The reservation becomes effective when the customer has paid the cost of his stay by credit card, cash or check issued on a French bank.
The price of a night corresponds to renting a room furnished and equipped with bed linen and towels, with the provision of a continental breakfast the next morning.
Reservation The customer acknowledges having read the nature, destination and booking conditions of the services available on our website and booking platform and have requested and obtained necessary and / or additional information to make his reservation in perfect knowledge of cause. The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility can not be sought in this regard. The reservation is deemed accepted by the customer at the end of the booking process.
Reservation process Bookings made by the customer are done on site directly or via the dematerialized booking voucher available online on our booking platform. The reservation is deemed formed upon receipt of the booking form. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of services to be booked, the booking procedure includes the seizure of the credit card
in the event of a guarantee or prepayment request, the consultation and acceptance of the general sales conditions and conditions of sale of the reserved fare before the validation of the reservation and, finally, the validation of the reservation by the customer.
Acknowledgment of receipt of booking Our booking platform acknowledges receipt of the reservation of the customer by sending an email without delay. In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the reserved services, the prices, the conditions of sale relating to the selected tariff, accepted by the customer, the date reservation, the information relating to the after-sales service, as well as the address of the seller's establishment where the customer can present his claims.
Prices Prices related to the reservation of services are indicated before and during the reservation. The prices are confirmed to the customer in amount TTC, in the commercial motto of the establishment, and are valid for the duration indicated on the site www.labaldette.com and on the platform of reservation. If the debit at the property is in a currency other than the one confirmed on the reservation, the exchange costs are the responsibility of the customer. All bookings, regardless of their origin, are payable in the local currency of the establishment, unless otherwise specified on site. The tourist tax, presented on the rates page, is to be paid directly on site with the establishment. The tourist tax is a local tax that the customer must pay to the owner who then transfers it to the Treasury. The prices take account of the VAT applicable on the day of the order and any change of the rate applicable to the VAT will be automatically reflected on the prices indicated on the billing date. Any modification or introduction of new legal or regulatory fees imposed by the competent authorities will automatically be reflected in the prices indicated on the date of invoicing.
Payment The customer communicates his bank details as a guarantee of the reservation except conditions or special rates, credit card or private credit card (Visa, Mastercard, American Express, Diners Club ... depending on the possibilities offered by the establishment or by the reservation platform of the establishment) by directly indicating, in the zone provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the digits, as well as its date of validity (it is specified that the bank card used must be valid at the time of the consumption of the service) and the visual cryptogram. He must present himself at the establishment with the credit card that enabled him to guarantee the reservation. Payment is debited at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made at the time of booking. This prepayment is called a deposit. In case of no show (reservation not canceled - customer not present) of a reservation guaranteed by credit card, the establishment will charge the customer, as a lump sum, the amount indicated in its terms and conditions of sale. The property has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's credit card is verified by stripe.com. There can be a refusal of the payment card for several reasons: card stolen, card blocked, ceiling reached, error of seizure ... In case of problem, the customer will have to approach his bank on the one hand, of the establishment on the other hand to confirm its reservation and method of payment. In the case of a rate subject to prepayment online, the amount paid in advance, which is the deposit, is debited at the time of booking. Some institutions can generate invoices / notes electronically, the original file is certified and available online at the internet address provided by the institution.
Respect for privacy The client is informed, on each form of personal data collection, the mandatory or optional nature of responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, partners, providers (including online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties provided that such communication is compatible with the realization of the operations incumbent on elloha.com under these terms and conditions and in connection with the customer protection charter personal data. In particular when paying online, the bank details of the customer must be sent by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract. The customer is informed that this transfer of data can therefore be carried out in foreign countries that do not have adequate personal data protection in the sense of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com as a professional, have committed themselves vis-à-vis the institution to take all measures of security and confidentiality of data for said data transfers.
Evidence Agreement The seizure of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com. will be kept in reasonable conditions of safety and
as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.

Article 4 - Modification or Cancellation by the customer

Any modification of the reservation is subject to the availability of the rooms.
Any cancellation must be notified by letter or mail addressed to the owner. Free cancellation if it intervenes more than 7 days before the beginning of the stay, except in the case of conditions or special tariffs where the partial or total debit of the payment is made during the reservation.
Cancellation less than 7 days before the start of the stay: 30% of the reservation is due to the owner and debited from the credit card of the customer, except in the case of conditions or special rates where the partial or total debit of the payment is made when booking.
If the customer does not appear physically, by email or by phone before 20 hours the day of the beginning of the stay, this contract becomes void and the owner can dispose of his bed and breakfast. The amount of the reservation remains acquired to the owner.
In case of shortened stay, the price corresponding to the cost of the accommodation initially planned remains fully acquired to the owner, except in case of force majeure. The customer is reminded, in accordance with Article L.121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Code de la Consommation. consumption. The conditions of sale of the booked rate specify the terms of cancellation and / or modification of the reservation. When the conditions of sale of the booked rate allow, the cancellation of the reservation can be done directly with the establishment, whose telephone number is specified on the confirmation of the reservation sent by e-mail. All bookings are nominative and can not be transferred to a third party, either for free or for a fee.

Article 5 - Cancellation by the owner

If the owner cancels this stay before his start, he must inform the customer by email or registered letter with acknowledgment of receipt. The customer will be refunded immediately the amounts paid.

Article 6 - Force Majeure

Force majeure means any event external to the parties that is both unpredictable and insurmountable, which prevents either the customer or the institution from fulfilling all or part of the obligations provided for in the contract. Are considered as case of force majeure or fortuitous case those usually recognized by the jurisprudence of the French Courts and Courts. Each party can not be held responsible towards the other party in case of non-fulfillment of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the fulfillment of mutual obligations by the parties and that each party bears the costs arising therefrom.

Article 7 - Arrival

The customer must be between 17h and 19 h on the day of the reservation. Late reception possible on request. Parking is free on the property or on the nearby public square (Place du 8 May 1945). A bike room is housed in a troglodyte cellar of the property.

Article 8 - Breakfast

The continental breakfast is served at the desired time by the customer before 11 h in the communal dining room, in the bedroom or outside if the weather permits, and according to the wishes of the customer.

Article 9 - Use of Premises

The client must respect the peaceful character of the premises and use them according to their destination. No meals may be taken in the rooms, except for breakfast if brought by the owner at the customer's request.
The client agrees to make the rooms in good condition. He will have to declare any degradation of which he could be responsible and to assume the repairs.
The whole house is a non-smoking area. Ashtrays are available for guests who would like to smoke outside the premises. Any behavior contrary to morality and public order will cause the establishment to ask the client to leave the establishment without any compensation and / or without any refund if a payment has already been made.

Article 10 - Capacity

This contract is for a specific number of people. The owner is entitled to refuse additional guests.
This refusal can not be considered as a modification or a breach of the contract on the initiative of the owner, so that in case of departure of a number of customers higher than those refused, no refund can be considered.
For security reasons, our house is not suitable for young children.

Article 11 - Animals

For the comfort of all, animals are not accepted, except guide dogs. In case of departure of a customer motivated by the refusal of his animal, no refund can be envisaged.

Article 12 - Departure

Rooms are to be vacated on the morning of departure before 11 h 30.

Article 13 - Liability of the owner

The photographs presented on our website www.labaldette.com and our booking platform are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate our property provide as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the consumption. of the service. The owner can not be held responsible for the inexecution or the bad execution of the booking in case of force majeure, because of the third party, because of the customer, notably the unavailability of the Internet network, impossibility of access to the site web, outside intrusion, computer viruses or in case prepayment not authorized by the bank of the carrier. Any booking or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the expense of the customer, without prejudice to any civil or criminal action against the latter.

Article 14 - Complaints

Claims relating to the non-performance or improper performance of the reserved services must, under pain of foreclosure, be brought to our attention in writing within eight days after the date of departure of the establishment.
Settlement of disputes These General Conditions of Sale are governed by French law without hindering the mandatory protective provisions that may be applicable in the country of residence of consumers.
Integrality The present general conditions of sale, the conditions of sale of the price reserved by the customer, and the good or the request of reservation express the entirety of the obligations of the parts. No general or specific conditions communicated by the customer will be able to be integrated in these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved fare) and these general conditions. In case of contradiction between the booking form and the general conditions, the provisions appearing in the reservation form will be the only ones applicable for the obligation in question. The present general conditions of sale by Internet can be modified at any time and / or supplemented by the establishment. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted online, the new version of the general conditions for internet sales will apply automatically for all customers.